Frequently Asked Questions

You can book a tour with us through multiple methods:

• Online: Use the "Book Now" button on any tour package page
• WhatsApp: Message us at +92 3476567787 for instant booking
• Email: Send your inquiry to info@heavenskardutour.com
• Phone: Call us at +92 3495328866 during business hours

We recommend booking at least 2-3 weeks in advance during peak season (April-October).

We accept various payment methods for your convenience:

• Bank transfer (domestic and international)
• Credit/Debit cards (Visa, MasterCard)
• JazzCash and EasyPaisa for local payments
• Cash payment upon arrival (for certain packages)
• Online payment gateway for secure transactions

Our cancellation policy is designed to be fair while accounting for our commitments:

• 30+ days before arrival: Full refund (minus processing fees)
• 15-29 days before arrival: 70% refund
• 7-14 days before arrival: 50% refund
• Less than 7 days: No refund, but we offer rescheduling
• No-show: No refund

For force majeure events (natural disasters, political unrest), we offer full rescheduling or credit for future travel.

We offer a range of accommodations to suit different preferences and budgets:

• Luxury Hotels: 4-5 star hotels with premium amenities
• Boutique Hotels: Unique, locally-owned properties with character
• Standard Hotels: Comfortable 3-star accommodations
• Guest Houses: Traditional homes offering authentic experiences
• Camping: For adventure tours (K2 Base Camp, Deosai Plains)

All our accommodations are carefully selected for quality, safety, and excellent location.

Essential packing list for Skardu:

• Clothing: Layered clothing (temperatures vary), warm jacket, waterproof gear, comfortable trekking shoes
• Accessories: Sunglasses, hat, sunscreen (SPF 50+), lip balm, gloves
• Health: Personal medications, altitude sickness pills (consult doctor), first-aid kit
• Documents: Passport/ID card, booking confirmation, travel insurance
• Electronics: Camera, power bank, universal adapter
• Miscellaneous: Reusable water bottle, snacks, cash (ATMs may be limited)

Skardu has distinct seasonal variations:

• Spring (March-May): 10°C to 20°C, blooming flowers, ideal for photography
• Summer (June-August): 15°C to 25°C, peak tourist season, perfect for all activities
• Autumn (September-November): 5°C to 15°C, golden landscapes, fewer crowds
• Winter (December-February): -10°C to 5°C, snow-covered landscapes, limited accessibility

Best time to visit: April to October for most tourists. Winter is recommended for experienced travelers seeking snow adventures.

There are several ways to reach Skardu:

• By Air:
  • Islamabad to Skardu (1 hour flight, most convenient)
  • Karachi to Skardu (with stopover in Islamabad)
  • Note: Flights are weather-dependent and may be canceled
• By Road:
  • Islamabad to Skardu via Karakoram Highway (22-24 hours)
  • Scenic but requires stamina for long journey
• By Helicopter: Charter services available (expensive)

We can arrange airport transfers and complete travel packages including transportation.

Yes, all our tour packages include transportation:

• Air-conditioned vehicles: For city tours and inter-city travel
• 4x4 Jeeps: For off-road destinations like Deosai Plains
• Experienced drivers: Familiar with mountain roads
• Vehicle types: Sedans, SUVs, Coaches (depending on group size)
• Additional: Airport transfers and hotel pickups/drop-offs

For self-drive options, we also offer car rental services with GPS and emergency support.

Our packages include various activities based on the tour type:

• Sightseeing: All major attractions with entrance fees
• Cultural Experiences: Local village visits, traditional meals
• Adventure Activities: Trekking, jeep safaris, boat rides
• Guided Tours: English-speaking local guides
• Photography Stops: At all scenic locations

Optional activities (additional cost):

• Paragliding, fishing, mountain biking
• Cultural shows, cooking classes
• Extended treks, camping experiences

We offer tours for all age groups:

• Family Tours: Kid-friendly itineraries with easier activities
• Senior Tours: Slower pace, more comfortable accommodations
• Adventure Tours: For physically fit individuals
• Custom Tours: We can adjust any tour to your needs

We take altitude safety seriously:

• Gradual Acclimatization: Our itineraries include proper acclimatization days
• Trained Guides: All guides are trained in recognizing altitude sickness symptoms
• Medical Kits: Carry basic altitude medication and oxygen cylinders
• Emergency Plans: Established evacuation procedures
• Health Monitoring: Regular check-ins with all guests

Prevention Tips:

• Drink plenty of water (3-4 liters daily)
• Avoid alcohol and smoking
• Eat light, carbohydrate-rich meals
• Ascend slowly (max 300-500m per day above 3000m)
• Consult your doctor about Diamox before travel

Yes, travel insurance is mandatory for all our adventure tours and highly recommended for all trips.

Your insurance should cover:

• Medical emergencies and evacuation (including helicopter evacuation)
• Trip cancellation and interruption
• Lost or delayed baggage
• Personal liability
• High-altitude trekking (for adventure tours)

We can recommend reputable travel insurance providers that cover adventure activities in Pakistan.